Was I offered a discount for the damaged merchandise? No. So, re-ordering and waiting another 6+ days was out of the question. I made this purchase for the occasional out of town travel and was leaving town that same day I received this item. The lower door would get stuck in the open position and there were three rivets that were pulled through the light gauge sheet metal. The feeders load door was bent at one corner so the lid wouldn't function as it should. I opened the box while still in the store so the employees could witness. The box was clearly damaged, yet no one thought to open it up and view that the feeder was also damaged. Unfortunately, it took another 6 days (I had the tracking number) for the store to email me it was ready to pick up. Ordered this feeder in store, with the help of an associate and the item was delivered to the store the next day. If you do, plan to throw some skate deck grip tape or the like on the bottle, and don't plan on passing refill duty off to your younger kids or smaller partner. (But, one the up side, once it's on there even your large dog isn't going to knock the bottle off its perch.) If you don't absolutely positively need the largest model, go for a smaller one. Or, if you don't notice the bottle is slightly off kilter, the gravity feed never stops flowing and soon once again there's water all over your floor. This giant, slippery, unmanageable bottle uses Petmate's twist-lock bottle top, so even if you get the bottle inserted on the first try, you often still end up wrestling with 32 pounds of sloshy slippery bulk trying to get it into its proper groove. If you don't manage to get the jug and your hands COMPLETELY bone dry, it can and will slip out of your hands, dump water all over the floor, and dislodge the carbon filter so you have to jam your arm elbow-deep into now-slightly-less-than-four gallons of water to reassemble everything. While this would normally just make things slightly less convenient, this jug is also completely untextured and extremely slippery. Unlike most of their older models, Petmate decided not to mold a handle into the jug on this one. The 4-gallon model is also a giant, treacherous, clumsy mess when it comes time to refill it and put it back together. It's never grown weird things or become discolored or slimy between cleanings. Between the easy cleanability and the use of Microban, I'd be comfortable drinking out of it myself after a fresh cleaning.
It's very easy to clean, with all the parts coming apart easily, and the huge openings mean everything's readily accessible even if you have larger hands. It's now our everyday waterer, and we fill it once or twice a month depending on seasonal weather. At 4 gallons of water, with an optional activated charcoal filter pack, this thing will keep your dog(s) stocked with tasty water for quite a while (especially if you have smaller breeds). We bought this to keep our giant slobbery indoor heckin' chonka watered for a brief getaway, and on the whole it's hit the mark for that.
microban protection works 24/7 and doesn†t wash away, providing an added level of defense against damaging microbes for the lifetime of a pet†s bowl. bases feature microban antimicrobial protection that helps prevent the growth of stain & odor-causing bacteria. bottles are made of pet plastic, making it healthier for pets and more environmentally sustainable than the pvc bottles that are currently on the market. the large capacity water & food storage is ideal for short stays away from home, & fewer refills make it convenient for busy pet parents. the base features microban, which helps prevent the growth of stain & odor-causing bacteria, keeping it cleaner, for longer. an advanced water filtration system inside the waterer removes & reduces the presence of many volatile organic chemicals & chlorine for clean refreshment anytime. pets are encouraged to drink more water to promote better health. Pet parents will love the timesaving convenience of the new petmate replendish feeder & waterers, & their pets will love the continuous flow of food & fresh, filtered water they dispense.
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